The professional services team exists to devise and integrate customised solutions, and provide all the hands-on help and advice you may need throughout your game’s lifecycle.
Draw on specialist knowledge from across Improbable’s 1,000 staff and our three in-house studios.
With expertise spanning everything from game server hosting, orchestration, networking and online services to cross-play enablement, testing tools and performance optimisations, they’ll ensure you get a solution perfectly suited to the challenge you’re facing.
With on-demand access to the right expertise at the right time, you won’t need to hire your way out of problems when unexpected issues arise that would otherwise put your timelines and budget at risk.
A team dedicated to your title will respond fast, and schedule the initial discovery call within a week. And although we can’t always guarantee the time-to-start, we can promise to be transparent about capacity and timelines.
No single supplier can meet the needs of every studio and every game. You need to be able to mix and match whichever partners, technology components and third-party services you need.
That’s why all our solutions are agnostic to all public clouds and can accommodate the very best products and services from across the industry. It’s also why you’ll find our technical services team is full of multiplayer specialists with plenty of experience with Unreal, Epic Online Services, Steam, Unity, Playfab, AWS, GCP and more.
We’ll look after your game as if it were our own. So when we notice that something needs fixing, we won’t wait around for someone to ask us: we’ll just fix it. We’ll also be looking for issues ahead of time so we handle them before they impact your players.
When you need to get in touch you can either Slack us or, for critical issues, get a response within 30 minutes from the Incident Desk at any time of day (or night).
I really appreciate how much everyone got sh-t done! Everyone was all hands on deck, always grabbing something to fix without asking unnecessary questions.